I am writing a paper with the same title and have had a chance to review some of the older literature and some literature that is (finally) law firm specific.
There are exciting things happening in this space and the completed paper will be posted here in a few months, but for now I just wanted to highlight a product that has continued to intrigue me. The name of the product is Confluence from Atlassian Software (www.atlassian.com/confluence). Confluence is a knowledge management "platform" that integrates wikis, blogs, email archives, discussion forums and more. The entry level price for 25 users is $1,200.00 USD, a phenomenal value.
Now at this price point you might think that their target market is small to medium size enterprises and I am quite certain that a fair number of small businesses use it. BUT, take a look at their customer list and you will find some of the largest names in Tech (e.g. Adobe, EMC, Cisco and surprisingly Microsoft), some of the fortune 500 (e.g. Shell, KFC, BMW and Sony) and two of the large consultancies (Accenture & PricewaterhouseCoopers). Yeah their enterprise licenses are a bit more expensive but not much more ($4,000 USD for 500 users and $8,000 USD for unlimited users).
BTW, if you are a solo practitioner, you can get a two person "personal" license FREE (as in nada). These "boys" are doing something right! More to come...








