Lawyers Blaming IT? The song remains the same.

Link: Strategic Legal Technology :: Blaming IT. Ron has an interesting take on the results of the survey, and no doubt there is probably enough "blame" to go around, but the problem is more deeply rooted. Many knowledge workers are struggling with information overload and Ron's point about "hygiene" is well taken, but hygiene has to start from a strategic perspective at a firm vis-a-vis how information should be managed. Without the necessary vision in place, the lone knowledge worker will continue to "burn out."

The quantity (and velocity) of the information that we need to deal with is only going to increase. The problem lies somewhat in the mis-use of email (other collaborative technologies are better suited for many business conversations), but a much greater emphasis needs to be placed on organizational culture. The legal industry (and many others) are lagging in their understanding, and their people, productivity, and ultimately the bottom line will continue to suffer because of the deficit.