Link: As Web Traffic Grows, Crashes Take Bigger Toll - NYTimes.com. I have posted about this before here but this is an important topic and it is not clear to me that many Web 2.0 companies get it. When a customer relies on your service for their business then ANY downtime is serious. Just ask CIO's how much pain they experience when email goes down within their organizations.
This is not kid's stuff. The companies that will win going forward are those that understand that information technology for a business is not mostly about "cool" but rather mostly about functionality, availability, scalability, reliability, etc. It is the "ebilities" that matter most.
And when something does goes wrong, and something inevitably goes wrong, you better have a plan for getting it fixed ASAP and otherwise being as responsive as humanly possible. Think you can get by with email only support? Think again.
Customers now have a weapon to vent their frustration. It's the Internet stupid. Bad news can be just a viral as good, perhaps more so. This is NOT your daddy's Internet anymore. The Internet is indeed, serious business.
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