Authorize.net goes down. That is a serious outage, but non-SaaS enterprise apps experience similar outages, and to one degree or another, these things are to be expected.
Sure everybody should be concerned with availability (and “scalability”) when they select a SaaS vendor. I reduce risk by only playing with the “big boys,” but they have gone down from time to time as well.
The question is not whether there will be some downtime, but whether a company, especially a small to mid-size company, is in a better position than a trusted SaaS vendor to manage the app in question?
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